At Blues Snacks, we are committed to providing you with high-quality products and exceptional customer service. If you are not entirely satisfied with your purchase, we’re here to help. This Refund and Returns Policy outlines the terms and conditions for returns, exchanges, and refunds.
Returns
Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Perishable goods such as food items cannot be returned.
Return Window: You have 30 calendar days from the date of purchase to initiate a return.
Proof of Purchase: A receipt or proof of purchase is required to complete your return.
Process for Returns
Contact Us: Start the return process by contacting our customer service team at support@bluessnacks.com. Provide your order number and details about the product you wish to return.
Return Authorization: Our team will review your request and provide you with a Return Authorization (RA) number if your return is approved.
Shipping: Send the item to the address provided along with the RA number. You are responsible for the shipping costs of returning the item.
Refunds
Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.
Approval: If your return is approved, we will initiate a refund to your original method of payment.
Processing Time: The refund will be processed within a certain number of days, depending on your card issuer’s policies.
Exchanges
Eligibility: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@bluessnacks.com.
Process: Follow the same steps as for returns. Once we receive and inspect the defective or damaged item, we will send you a replacement.
Non-Returnable Items
Gift cards
Downloadable software products
Perishable goods (such as food items)
Late or Missing Refunds
Check Account: If you haven’t received a refund yet, first check your bank account again.
Contact Your Bank: There is often some processing time before a refund is posted.
Contact Us: If you’ve done all of this and you still have not received your refund, please contact us at support@bluessnacks.com.
Shipping Costs
– Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Changes to This Policy
Blues Snacks reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top.
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
Blues Snacks
Email: support@bluessnacks.com
Phone: +1 832 623 7579
Thank you for shopping with Blues Snacks. We value your satisfaction and are here to ensure your experience with us is always positive.
